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Email troubleshooting
Setting up new email for the first time can be confusing. If you have issues, here are some things to check.
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| Above all, pay attention to any error messages you see. These are generated to help you find the problem — don't ignore them. |
| If you haven't already seen it, please refer to the Email Setup Guide. |
Do’s
| ✔ Do check that you enter the correct port numbers. We only allow connection on the standard secure ports (465, 993 and 995) to protect the privacy of your email traffic. |
| ✔ Do check that your password is entered correctly. Your password is CaSe SeNsItIvE. |
| ✔ Do check that your IP address isn't blocked. For your security we block repeated failed attempts to access your email — this stops people trying to guess your password.
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✔ Do send us as much detail as possible if you get stuck:
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Don'ts
| ✖ Don't send us a message that just says “my email doesn't work”. This is never helpful. We need as much detail as you can provide — see Do’s above. |
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Still need help?
If all else fails, Contact Us.
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